Effective Date: 05/01/2020

At Rokoli LLC (“Rokoli”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including online booking and payment.

We may collect the following types of information:

a. Personal Information

Name

Date of birth

Contact information (phone number, email address)

Payment information (credit/debit card details, billing address)

Pickup and drop-off addresses

Medical or mobility information relevant to transportation

Emergency contacts

b. Usage Information

Booking history

Communication records (emails, messages)

Device information (IP address, device type, browser type)

Location data (if enabled)

c. Health Information

Medical conditions or special needs relevant to transportation

Any other information needed to ensure safe and appropriate services

Note: Health information may be considered protected health information (PHI) under HIPAA or other privacy laws. We handle such data with special care and in compliance with applicable regulations.

We use your information to:

Provide and manage transportation services

Process payments

Communicate with you about your bookings and service updates

Improve our services and user experience

Comply with legal obligations

Prevent fraud and ensure safety

Send marketing communications (only if you opt-in)

We do not sell or rent your personal information.  

We may share your data with:

Service Providers: ** Payment processors, GPS providers, or other third-party vendors assisting in our operations.

Legal Authorities: ** When required by law or to protect our rights

Medical Providers: ** When necessary for safety or emergency purposes, with your consent or as legally mandated

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the security of your information.

Depending on your jurisdiction, you may have rights such as:

Accessing your data

Correcting or updating your information

Requesting deletion of your data

Opting out of marketing communications

Withdrawing consent at any time

To exercise these rights, please contact us using the information below.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Our services are not directed at children under the age of 21, and we do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us:

Rokoli LLC

6900 S Orange Blossom Trail,

Suite 406

Orlando, FL 32809

Phone: 850-704-2777

E-mail: transport@rokoli.com

Website: www.rokoli.com